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Frequently Asked Questions (FAQs)

 

Q. How can I place an order with Zeyna Atelier?

All merchandise available on our website is ready to ship. You can place an order by simply adding the merchandise to the cart. Provide all the payment and shipping details at checkout and complete the transaction.

 

Q. Where are we located?

We are located in Boston, MA.

 

Q. What are the shipping charges, and where do we ship?

We offer FREE SHIPPING within the US on all the merchandise available on our website. Shipping to Canada starts at  $10/order. Currently we are only shipping within the US and Canada.

 

Q. How long does it take for delivery?

All merchandise purchased from our website is delivered with 3-7 business days.

 

Q. Can I track my order?

Yes, once the merchandise is dispatched, and we receive the shipping information from the courier, the tracking details will be sent via e-mail.

 

Q: What is our return policy?

Merchandise purchases through the website can be returned. We must be notified with an intent of return via e-mail within 24 hours of receiving the merchandise. The merchandise than should be returned in the same condition as received, the return tracking number should be provided within 48-72 hours of receiving the product. Customers will be responsible for the cost of return shipping.
Size Chart
 Zeyna Standard Size Chart
Size Shoulders  Bust Waist Hips  Relative US Dress Size
XSmall 32-34 13.5 34 27 36 0 to 2
Small 36 14.5 36 30 38 4 to 6
Medium 38 15 38 32 40 8
Medium 40 15.5 40 34 42 10
Large 42 16 42 36 44 12
XL 44 16.5 44 38 46 14